Privacy Policy

The access and use of the website www.carmocountryvillas.com (hereinafter referred to as the website) confer user status upon its visitor.

The Carmo Country Villas, based at Rua da Fonte, Feteiras, 9500-314 Ponta Delgada, São Miguel, Azores, is responsible for the website and is committed to ensuring the privacy of the personal data of its users.

Please read the following text to understand and become aware of how the information you provide will be treated by Carmo Country Villas.

1 - DEFINITION

1.1 Personal data is understood as information of any nature and medium, including sound and image, relating to an identified or identifiable individual. An identifiable person is one who can be identified, directly or indirectly, particularly by reference to an identification number or one or more specific elements of their physical, physiological, psychological, economic, cultural, or social identity.

2 - DATA CONTROLLER AND NATIONAL SUPERVISORY AUTHORITY

2.1 The Carmo Country Villas is the entity responsible for collecting and processing personal data of users, specifically for the categories of data collected, the processing of such data, and the purposes for which they are used.

2.2 National Supervisory Authority | The national supervisory authority is the National Data Protection Commission (CNPD): Av. D. Carlos I, 134 - 1st floor, 1200-651 Lisbon, email: geral@cnpd.pt

3 - PERSONAL DATA COLLECTED AND PURPOSES

3.1 Access to the website and navigation: When accessing the website, a set of computer data is automatically collected, which is temporarily stored in dedicated files and automatically deleted after a certain period. The collection of this data serves purely technical purposes, such as configuring the connection, ensuring system security, technical administration of the network, and optimizing our site.

The data we are referring to includes:
a) IP address of the requesting processor;
b) Date and time of access;
c) Name and URL of the transferred file;
d) Volume of transmitted data;
e) Indication of whether the transfer was successful;
f) Identification data of the browser software and operating system;
g) Website from which you accessed our site;
h) Name of the Internet service provider.

3.2 During the visit to the website, Carmo Country Villas may collect personal data from the user (for example, via email, when filling out the contact form, or when completing the reservation request form).

3.3 To fill out the contact form, you are required to provide your name, location, contact number, and email. Additionally, there is a dialogue box where you can provide additional information that may contain other personal data.

3.4 To fill out the booking form, you are required to provide your name, location, contact number, and email. Additionally, there is a dialogue box where you can provide additional information that may contain other personal data.

3.5 Newsletters: Carmo Country Villas offers the option for visitors to subscribe to a free newsletter service on its website. The purpose of this service is to inform subscribers about relevant information within the areas of interest covered by the services provided by Carmo Country Villas. To avail yourself of this service, you will need to provide your email address. You can unsubscribe from the newsletter service at any time by following the instructions provided at the end of each newsletter.

3.6 By using the website of Carmo Country Villas, you commit to accepting this Privacy Policy, as explained in this section of the website. If you do not agree with the terms of this Privacy Policy, we kindly ask you not to provide any personal data through this website to Carmo Country Villas.

3.7 The User ensures that the personal data provided to Carmo Country Villas are true and undertakes to be responsible for communicating any changes to them.

4 – DATA RETENTION PERIOD

The user's personal data will be retained for the period necessary to comply with legal obligations. In the absence of specific legal requirements, the user's personal data will be stored and kept for a period of 5 years after the user's last modification, update, or interaction with Carmo Country Villas. After this period, the data will be deleted.

5 – STORAGE OF YOUR PERSONAL DATA

The personal data collected and processed by Carmo Country Villas are stored on servers with limited access, located in controlled facilities.

6 – DATA TRANSFERS ABROAD

The provision of certain services by Carmo Country Villas may involve the transfer of your data outside of Portugal. In such cases, Carmo Country Villas will strictly comply with applicable legal provisions, especially regarding the determination of the adequacy of such a country concerning the protection of personal data and the applicable requirements for such transfers.

7 – DATA SECURITY AND CONFIDENTIALITY

Carmo Country Villas aims to ensure the quality and integrity of the information provided by users of the website. To achieve this, necessary measures have been implemented at both the technological and organizational levels to maintain the security of information. These measures include authentication/control access systems (login and password), the use of firewalls and intrusion detection systems, and logging of actions performed by Carmo Country Villas employees regarding personal data of customers or users (login).

8 – COOKIES

This website uses cookies to improve its service. Some cookies are essential to ensure the provided functionalities, while others are intended to enhance performance and user experience. You should not continue accessing our website after the cookie alert if you do not agree with their use. For more information about the cookies used by this website and how to manage and modify them, please refer to our Cookie Policy.

9 – RIGHTS OF DATA SUBJECTS

In accordance with current legislation, the user has the right to access and rectify their data, as well as the right to request its deletion, object to its processing, and obtain its limitation or portability to the extent applicable. You may also object to the use of your data for the purpose of creating your customer profile; in this case, you may not benefit from personalized offers or services. Additionally, you can, at any time, request to stop receiving our communications for marketing and advertising purposes.

These rights can be exercised by contacting Carmo Country Villas directly, using the contact information provided at the end of this Privacy Policy.

By mail: Rua da Fonte, Feteiras, 9500-314 Ponta Delgada, São Miguel – Açores
By email: carmocountryvillas@gmail.com

10 – LINK TO SOCIAL MEDIA

We allow links to social networks, but we are not responsible for their privacy and security policies. We recommend checking them.
These are links to social networks external to Carmo Country Villas, subject to their own Privacy Policies. These networks may record information regarding users' activities on the Internet, including on our website.

We recommend reviewing the terms of use and privacy policies of these social networks to understand exactly how they use users' personal data, as well as the procedure for deleting or limiting the processing of such data.

11 – APPLICABLE LAW

In case of any controversy or complaint of any nature related to this website, Portuguese law will apply, regardless of any conflict of applicable laws. Without prejudice to filing a complaint with the identified national supervisory authority (2.2), the parties agree that all actions or legal proceedings arising from or related to this Privacy Policy will fall under the jurisdiction of Portuguese courts. They further agree to submit any dispute related to this matter to the competence of the Judicial Court of Ponta Delgada.

12 – UPDATES TO THIS PRIVACY POLICY

This Privacy Policy is subject to changes. The date of the last update to this document is indicated in the "Updated on" caption at the bottom of this document. Changes to this Privacy Policy will take effect upon their publication on the website.

This notification was updated on January 6, 2024